Techies are here to fix the problem. It doesn’t matter who does it, or who gets the credit. Resist the urge to be the “winner”. It tends to lead to unintentional results. If you have something to say that you truly feel can help the situation, say it. If it helps, great!. If nobody listens to you and the problem doesn’t get solved, it’s unfortunate for them. Try and keep your suggestions peaceful. If you had the solution, don’t rub it in the others face. Politely accept the fact that you helped solve the problem and continue to the next problem. There is only one winner – the end-user. Let’s help them win. You’ll boost their confidence – resulting in a happy customer who will return back to you for support.